FAQs

Deliveries

Do you offer free delivery?

We offer FREE UK Mainland Delivery* on all online orders (Minimum Order £49 Ex VAT). *Orders will be sent via 2-3 Day tracked service (Next Day delivery available - charges apply based on weight, size and destination).

Do you deliver on weekends?

WEEKEND Deliveries now available - Saturday and Sunday (for orders placed on Friday)

If you order after 2.30pm, please calculate your delivery time as if your order has been placed the following working day. In the case of bank holidays, please allow one extra working day.

When do you get deliveries?

We get weekly air deliveries and monthly sea deliveries.

How often do you get new stock in?

We get new stock in on a weekly basis from the Far East and daily deliveries from UK suppliers so we are never out of stock on products for long periods.

Do you offer drop-shipping?

No, however this is a service we may be looking to implement in the future. Although, as we offer next day delivery before noon, your customer can have the product 2 days after ordering from us. But, that is only if you order from us the same day that the order is placed and dispatched the same day you receive the order from us which is almost as good as drop shipping! Please subscribe to our newsletter for further developments on this.


Images

How do I get your images?

We offer all our images for free, please call us or email to inquire.


Orders

What steps do I have to take to order from you?

We offer several different ways to shop. You can order from our Website, Phone, Email and WhatsApp. Any of our sales staff will be happy to help.


What is the minimum order?

The minimum order is £49 excluding shipping (FREE shipping via website)

How can I pre-order?


You can pre-order any items we don’t have full stock of or if you would like to get a large quantity of a product at a reduced price. Please note a deposit or full payment will be required in advance depending on the size of the pre-order. Just email your requirements to sales@mrmobileuk.com including an image, description, quantity and when you require the product then we will do the rest. When will I get my invoice? Once your order has been shipped from our warehouse, you should receive your invoice later that day.

Do you do product sourcing?

Yes, due to our many years’ experience we can source virtually any product and were not talking just mobile related. Whether you’re a new business or an established one just looking to outsource your purchasing so you can concentrate on what you do best. Just get in touch by email to sales@mrmobileuk.com including; an image, description, quantity and when you require the product then we will do what we do best.


Pricing

Are these wholesale prices?

Yes. We only sell wholesale.

Is VAT included?

No, as we sell internationally, we do not include UK sales tax on any of our basic listing prices. VAT is added at checkout. VAT will be payable depending on your location and delivery.


Out of Stock

When will an item be back in stock?

When an item is out of stock, we try our best to keep the system updated for when that item becomes available again. We do have back orders on our website, so when you pay, you will get the first batch of stock that we receive once it is back in stock.

Returns

How to return an item/s?

You can download our ‘Returns Form’ from here. You must contact a member of our sales team for an RA number before you return or they will be refused by our warehouse.


Registering

Why can I not see the prices even though I have registered?

Your account will need to be activated by a member of our sales team once we have confirmed you are eligible. To help our sales staff do this, please add any relevant company details when you are registering for an online account.

How do I reset my password?

If you want to reset your password, you can just click the link provided “forgot password”.

Customer Service

How do I contact customer services?

Contact our dedicated B2B team to find out about our trade prices and exclusive business account offers!

Contact the B2B team or register here!

Become a Member

How much does it cost to become a member?

It’s FREE - to benefit from our exclusively competitive prices!

Why become a member?

Mr Mobile has been established for over 19 years manufacturing and distributing tech devices and accessories in Manchester, sending items all over Europe. With thousands of products in stock at any one time, we can supply all your tech device accessory needs. We also have our own brands - Advanced Accessories® & Tech Energi®

Questions still unanswered?

Haven’t found the answer that you were looking for in our FAQs? Feel free to contact us.

We work through our emails 5 days a week and aim to respond to a customer within 24 hours.

You can also check out our 'How To Videos' here